BusinessCoinExchange

Service Interruption Update

We sincerely apologize for the continued outage affecting wallet access and account functionality on the BusinessCoinExchange platform. We understand that many of our users — including business clients — rely on BusinessCoinExchange as their primary platform for funds, payroll, and overall money management. We fully recognize the operational challenges this disruption may have caused, and we deeply regret any interruption to your financial activities.

When this issue first occurred, our technical teams provided an initial estimate of seven days for restoration. As recovery efforts progressed, it became clear that the underlying issue was significantly more complex than originally anticipated. The event affected multiple components within our core wallet infrastructure, requiring secure data reconciliation, full system validation, and an extensive rebuild of specific services to ensure long-term stability and compliance.

We are now executing a full recovery and modernization plan to improve resilience, strengthen redundancy, and prevent a recurrence. Based on current workstreams, we estimate that wallet and account availability will be restored within approximately 30 to 90 days for most customers.

We know uninterrupted access to funds and payment rails is essential to running payroll, covering expenses, and maintaining cash flow. Restoring normal service remains our highest priority. We will continue to provide direct updates, and affected customers will be notified as soon as their account access becomes available again.